Last Friday, Tsahy and I were invited as guests to attend a session at MIT’s Sloan School of Management.
Gil Rapaport, was the speaker and we were his guests. I’ve seen my share of Marketing experts, Sales Quarterbacks, and Finance and Number crunchers, but Gil has got it all wrapped up in a combo platter that makes it seem like those disciplines should never have been separated to begin with.

I wanted to share Gil’s very interesting, common-sense, and pragmatic approach to building a machine that starts with the customer looking for your product, and ends with your ability to handle every aspect of the customer’s experience within your company. Gil’s view of “Sales is responsible for making the numbers, and Marketing is responsible for the growth” makes plain sense, tying it all together into one machine that generates leads, qualifies them, closes the deal, and supports the customer, makes even more sense. Especially when your market has hundreds of thousands or potentially millions of customers.
What makes it even more compelling is Gil is a serial entrepreneur and you can sense it, he’s actually done everything he’s talking about. He’s doing it again at Viewfinity now.
The question that kept coming to my mind, is why every company that is going for critical mass, isn’t employing a similar strategy. The answer for me is the build or wait paradox. The machine you build requires a critical mass of input to process (leads), and the mechanism itself is hard if not impossible to predict, your customers will dictate most of it. However, if you wait until you have critical mass and makes sense to automate and measure everything, it’s a pain in the ass to stop everything and build the machine, possible but very difficult to pull of in most cases. So where do you start, building or waiting. My bet is on both. Build a small machine, but wait to upgrade the components when you know more about your customers, and when your critical mass is building up.
Sitting in an MBA class at MIT, listening to all the students (even though they aren’t as smart as my Northeastern fellow MBA classmates are…) made me think of how powerful it is to get to meet real world executives (in and out of the classroom) that give you so many answers and experiences, but what you take away and use is really up to you.